Store & Shipping Policy

SHIPPING PROCESS 

• All orders will be packaged about 1 week after purchase. Pre-orders may take up to 4-6 weeks.

• You will receive an email confirmation with a tracking number, though USPS, once your order is ready to be shipped or has been shipped.

• Domestic orders typically take 2-7 business days to be delivered.

• International orders typically take 5-15 business days to be delivered.

• Orders are shipped via USPS from our headquarters in San Jose, CA.

• Please expect delays during and after the holidays, sales, pre-orders and special events.

• We are not responsible for any lost, stolen, or damaged shipments.

   

Store Policy

• No cancellations will be accepted.

• All orders with incorrect addresses will be refunded. 

• Customers will be charged a fee if the item is shipped and sent back due to incorrect address.

• Made to order items are not eligible for returns or exchanges. 

• We accept orders worldwide.

• International orders are final sale.

Return Policy

• No returns or exchanges are accepted, all items are final sale.

• Orders can’t be cancelled once they have been shipped out.

• Any error on our end will be fixed through a partial refund equal to the price of the missing item.

• The customer is responsible for return shipping charges.